We are committed to making our website [https://shop.reinswald.com/] accessible to all users. Our goal is to meet the legal requirements of EU Directive 2019/882 and WCAG 2.2 at conformity level AA.

Further information on our offers, online booking and contract conclusion can be found in our General Terms and Conditions (GTC).

Status of compliance with the requirements

This declaration is based on a self-assessment in accordance with WCAG 2.2.

We are continuously working to improve the user-friendliness and accessibility of our website. Should you nevertheless encounter barriers that restrict your use, we would be pleased to hear from you. Please describe the problem as precisely as possible and provide the relevant URL. We will check your request and get back to you as soon as possible.

Non-accessible content

Despite intensive efforts, there may be barriers in the following areas:

• Alternative texts for images and videos: Due to ongoing content maintenance, new media content (especially images and videos) may not immediately have accessible alternative texts or subtitles.
• PDFs and other documents: Not all downloadable documents (e.g. PDFs) fully comply with the requirements for accessible content. If you come across such a document, please contact us - we will provide you with the information in a suitable form.
• Older content: Some content and documents were published before June 28, 2025 and therefore do not fall under the obligations of the Accessibility Act. Subsequent adaptation is currently not planned.
• Third-party content: Complete accessibility cannot be guaranteed for embedded content (e.g. videos, widgets or booking systems) from third-party providers that are outside our sphere of influence. This content is exempt from the obligation by law.

We are endeavoring to identify and remove existing barriers step by step.

Feedback and contact

If you notice any deficiencies in the accessibility of our website, please contact us:

• E-Mail: info@reinswald.com
• Phone: +39 0471 625 132

We are trying to answer your inquiries within 5 working days.

Enforcement proceedings

If you do not receive a satisfactory response to your request regarding accessibility, you have the right to initiate a formal complaint procedure.

In Italy, the competent authority is the Agenzia per l’Italia Digitale (AgID). You may file a complaint (“reclamo”) there, which will be reviewed by the agency. AgID may issue recommendations or take measures within this framework.

Contact details of the enforcement body:
Agenzia per l’Italia Digitale (AgID)
Via Liszt 21, 00144 Rome – Italy
Website: https://www.agid.gov.it

Status of the declaration

This declaration was last updated on August 29, 2025.