General terms and conditions of business

Reinswalder Bergbahnen AG

Reinswald 129
39058 Sarntal
Südtirol, Italien

Phone: +39 0471 625 132
Email: info@reinswald.com
IT00393410212

Children up to 8 years (born 2017 or later) ski free – ID required.
Junior prices apply to children and teenagers (born 2006–2016) – ID required.
Senior prices apply from year of birth 1963 or earlier – ID required.
Discounts for people with disabilities (with valid certificate) and for students (with valid enrollment certificate).
Discounts only upon presentation of a valid ID; self-declarations not accepted.
Group discount from 15 people upon registration.
No additional discounts on special offers.

For ski passes of 4 days or more, a photo is required (taken on-site).
Ski passes are personal, non-transferable, and non-exchangeable.
No extensions, reductions, or optional days possible.
Replacement only with a loss report; misuse leads to withdrawal without refund.
No refund for interruptions caused by force majeure, technical issues, or limited slope access.
Ski passes valid only during regular operating hours.
Hourly tickets valid from first validation at the lift.
All passes (except single rides) issued on contactless keycards (+ €5 deposit, refundable).
Refund only in case of ski accidents with a medical certificate (from a doctor in Sarntal or the admitting hospital).
No refunds for day or hourly tickets.

Prices according to official price list (subject to change).
Tickets are strictly non-transferable.
Ticket serves as a tax receipt.
Use of ski passes requires knowledge and acceptance of the terms & conditions.
GDPR information available at sarntal.com.
For season passes: customer consent for data processing is mandatory; otherwise, pass cannot be issued.

Slope classification is non-binding and for guidance only; no guarantee of usability.
Skiing outside official hours (before 08:30 / after 16:30) is prohibited.
Ski patrol rescue service is subject to a fee (€200).
Final slope check is carried out after lifts close; slopes are closed thereafter (risk from grooming machines, cable winches, snow cannons, etc.).
Ski touring is strictly forbidden on slopes – exception: designated and marked uphill/winter hiking trail and Thursday evenings (17:00–22:30).

Skiing and winter sports at your own risk.
Compliance with FIS rules and local slope regulations is mandatory.
Leaving slopes is prohibited (avalanche risk, environmental protection).
Since 2022, liability insurance is mandatory in Italy for all winter sports (not included in pass; available at ticket office).
Helmets are compulsory for minors under 18.
Adults accept full responsibility for minors using the facilities, including supervision.

Cable car & Anger ski lift: 08:30 – 16:30.
Sattele chairlift & Pfnatsch ski lift: 08:45 – 16:15.
No compensation for restrictions or operational limitations.
At the beginning and end of season, limited operation possible; valid until March 30, 2025.

Prices according to official price list.
Lockers must be cleared by 10:00 on the last booked day.
End of season: all lockers (except annual rentals) must be cleared by April 7, 2025.
Rental available at the ticket office.

Complaints or suggestions must be submitted in writing, including full address, to:
Reinswalder Bergbahnen AG, Reinswald 129, I-39058 Sarntal (BZ)
or via e-mail: info@reinswald.com